Customer Service CHANGES
March 16, 2020___
In support of public health measures amid Covid-19, the City of
Big Bear Lake Department of Water is limiting lobby access and suspending
indoor water audits beginning Monday March 16th.
lobby will be closed for payment, but open for urgent questions, until further
notice. Customers are also encouraged to submit questions by phone at
(909)866-5050 or by email to DWPCustomerService@BBLDWP.com
drop box on the south side of the building (no cash payments)
Correction - Our apologies; We DO allow cash payments
at the drop box, however, we request the payment be exact change.
Overpayments will be applied as a credit on the account.
Online via credit card a. www.BBLDWP.com/QuickPay
Via phone a. Visa/Mastercard 866-238-4185 (no fee)
b. American Express or Discover
877-698-6732 ($4.94 Fee)
More payment options are
detailed at: www.BBLDWP.com/BillPay
Department of Water, City
of Big Bear Lake 41972 Garstin Drive,
P.O. Box 1929 · Big Bear
Lake, CA 92315-1929 ·
Phone 909/866-5050 · Fax
909/866-3184 · www.BBLDWP.com
This institution is an
equal opportunity provider and employer.