Vital Member of County Fire
April 13, 2020___ Each
year the second full week in April is dedicated to those who serve as public
safety dispatchers and communications personnel. San Bernardino County Fire Department
honors the dedicated call-takers and dispatchers of the Consolidated Fire
Agencies (CONFIRE) who serve as the first, first responders when county residents
week-long event, known as National Public Safety Telecommunications Week, was
initially set up in 1981 by Patricia Anderson of the Contra Costa County
(Calif.) Sheriff’s Office. Over the years it picked up steam and was eventually
recognized by Congress. By 1994 it was officially recognized as an annual
The joint powers
authority known as CONFIRE or “CommCenter,” is
the communications and dispatch hub for numerous fire agencies within San
Bernardino County, including County Fire. In 2019, CONFIRE received over
700,000 emergency and non-emergency phone calls. They also received hundreds of
calls via text to 9-1-1.
The CONFIRE crew
dispatched over 227,000 fire and medical incidents in 2019.
CONFIRE uses the
ProQA Emergency Medical Dispatch System, an internationally recognized dispatch triage
system, which guides call-takers through a scripted interrogation process with
the caller to reach a determinant code that is standardized worldwide. This
system prioritizes equipment and crews to be dispatched to medical emergencies
that best meet the caller’s needs. The caller is given physician approved
first-aid instructions over the phone to provide immediate aid until emergency
personnel arrive. These instructions range from keeping the patient calm to
assisting with childbirth or performing CPR.
CONFIRE has been recognized
as an Accredited Center of Excellence by the International Academies of
They are one of only two accredited centers in San Bernardino County and one of
Joint Powers Authority is a regional Fire, Rescue and Emergency Medical
Services Dispatch Center comprised of eight member agencies including; San
Bernardino County Fire District, Apple Valley Fire Protection District, Chino
Valley Independent Fire District, Rancho Cucamonga Fire District, and the
Colton, Loma Linda, Redlands, and Rialto Fire Departments.
also provides dispatch services by contract for Big Bear Fire Authority,
Running Springs, Montclair, San Manuel and Victorville Fire Departments, Baker
Ambulance, and the San Bernardino County Transportation/Flood Control
Department. They also function as the operational area dispatch for the county
of San Bernardino, where they are responsible for coordinating mutual aid needs
within the county and for processing mutual aid requests to and from the Region
VI Office of Emergency Services Operations Center.
County Fire Department thanks the CONFIRE team for their hard work and dedication to safety and excellence. We
wouldn’t be able to do it without you.
To learn more about
CONFIRE, visit www.confire.org