‚Äč  In Big Bear Lake      

Customer Service CHANGES

March 16, 2020___  

In support of public health measures amid Covid-19, the City of Big Bear Lake Department of Water is limiting lobby access and suspending indoor water audits beginning Monday March 16th.               

The lobby will be closed for payment, but open for urgent questions, until further notice. Customers are also encouraged to submit questions by phone at (909)866-5050 or by email to DWPCustomerService@BBLDWP.com  

Payment options include:

1.The drop box on the south side of the building (no cash payments)   

Correction - Our apologies; We DO allow cash payments at the drop box, however, we request the payment be exact change. Overpayments will be applied as a credit on the account.

2. Online via credit card a. www.BBLDWP.com/QuickPay

3. Via phone a. Visa/Mastercard 866-238-4185 (no fee)

     b. American Express or Discover 877-698-6732 ($4.94 Fee)

More payment options are detailed at: www.BBLDWP.com/BillPay 


Department of Water, City of Big Bear Lake 41972 Garstin Drive,

P.O. Box 1929 · Big Bear Lake, CA 92315-1929 ·

Phone 909/866-5050 · Fax 909/866-3184 · www.BBLDWP.com

This institution is an equal opportunity provider and employer.