Assemblyman JAY OBERNOLTE
Taxpayer Update – April 2019
The
long awaited DMV audit by the Department of Finance was just released. It shows a state agency that is highly
incompetent, has outdated technology, has a high number of employees who don't
show up for work, and a reactive culture that responds poorly to customer
service.
We all remember last summer when the
wait times were often more than six hours, customers had to take the entire day
off work, and lines wound around the building. Luckily improvements have been
made since then. However, the audit shows that most of the DMV offices did not
even attempt to calculate wait times correctly, misleading their customers with
the amount of time they would have to spend at a field office.
Another
disturbing finding is the high number of DMV employees who miss work. In 2018,
their absentee rate was 6.2 percent, which is 82 percent higher than other
state's motor vehicle agencies. With many of their employees not showing
up for work, the audit found that this contributed to higher overtime
rates.
Today, Governor Newsom is searching
for a new DMV Director (the fourth leader in less than six months), to implement
the audit’s recommendations so the DMV can operate more efficiently and finally
improve its overall customer service experience.
It’s an honor to represent you.
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Assemblyman
Obernolte serves on the following committees:
Budget, Vice Chair
Communications and Conveyance, Vice Chair
Appropriations
Business and Professions
Judiciary
Privacy
Budget Subcommittee 1, Health and Human Services, Alternate
Budget Subcommittee 2, Education Finance, Alternate
Budget Subcommittee 3, Resources and Transportation, Alternate
Budget Subcommittee 4, State Administration, Alternate
Budget Subcommittee 5, Public Safety, Alternate
Budget Subcommittee 6, Budget Process Oversight and Program Evaluation
