New Short-Term Rental
Complaint HOTLINE Available
August 25, 2021__ With the increase in short-term rentals in
areas of our county, many have experienced some of the secondary impacts.
Trash left outside, cars blocking the driveway, late-night music – it’s all a
nuisance and it’s also a code enforcement violation.
Those who know of short-term rentals creating a nuisance or
operating illegally can call the new complaint line toll-free at
1-800-205-9417. This replaces the County’s prior hotline and comes with
new and improved tools.
San Bernardino County Code Enforcement opened the
24-hour-a-day, 7-day-a-week-hotline with the help of Deckard Technologies. The
vendor is also providing the County with a new software application, Rentalscape,
which identifies un-permitted short-term rental properties in the unincorporated
areas of the county allows Code Enforcement to quickly identify un-permitted
short-term rentals and to track complaints against all short-term
The new hotline and the Rentalscape software will
integrate and work together to register complaints from the public, leading to
more efficient enforcement of un-permitted, short-term rental operators.
San Bernardino County strives to ensure that short-term
rentals are licensed and operated in strict accordance with County ordinances
so that they aren’t a nuisance to county residents. We want to make sure San
Bernardino County is always a great place to live as well as a great place
“We want short-term
rental operators to be successful with their operations,
but we also want our
neighborhoods to be safe and clean,” said Curt Hagman,
Chairman of the Board of Supervisors.
believe this new software and hotline will offer better customer services
these types of complaints.”