New FEATURES
New ACCOUNT NUMBERS
Big Bear Lake Department
of Water (DWP)
customers will soon be able to pay their bills using a credit card at the DWP
office with no fees. This among other benefits is one reason the DWP will soon
make the transition to a new customer information system and online account
portal. Due to the conversion, account numbers will change and DWP
customers will need to update the number with their payment services after the
new system Goes Live the week of
August 12, 2019.
Following
Goes Live, customers will also be
able to use the new portal to sign up for emailed copies of their bill as well
as for water-related emergency alerts such as outages. To receive notifications
on the software changes as well as updates on BBLDWP projects and programs via
email or text, subscribe to the eNotify list DWP Customer Updates at www.bbldwp.com/updates
How do
customers pay and how are they being notified?
All
customers will receive a letter with their new account number around the middle
of August, or as soon as the new account numbers are available. In the
meantime, a notification was also added to current customer bills letting them
know about the changes. The DWP online account portal will be down between
August 6 and 12, so customers whose bills are due in early to mid-August
are encouraged to pay by August 6 to avoid any confusion with the account
number. These customers should also keep an eye on the mail for a notice with
additional details on payment options. Periodic updates are on the DWP website,
sent via email newsletter, and posted on social media.
What can customers do now?
Customers
who are paid-in- full and don’t have any payments due within 14 days are
encouraged to enroll in auto-pay using a bank draft. The great thing about this
option is that customers don’t have to worry about updating their account
number right away, plus they generally avoid missing payments.
To
enroll, download the application at www.bbldwp.com/autopayapp complete the form, sign it and send a photo
or scanned copy to dwpcustomerservice@bbldwp.com. The original can also be
mailed to the DWP office.
New Features and New Account
Numbers
Department of Water
City of Big Bear Lake
41972 Garstin Drive
P.O. Box 1929 · Big Bear Lake, CA 92315-1929
909/866-5050 · Fax 909/866-3184
www.BBLDWP.com
What about the account portal?
The
new account portal will allow customers with multiple properties or accounts to
pay all of them with just one log in. Since the online account portal is
completely new, customers who have or wish to have access will need to sign-up
on or after August 13. In the future the online account portal will be upgraded
to include up-to-date consumption information and allow customers to set up
various alerts for events such as unexpected water use or leaks.
The
new system also allows commercial customers with multiple meters to get all of
their bills on one statement. Customers who need to update their mailing
address, phone numbers, email addresses or information for anyone authorized on
the account should contact the DWP right away. For questions please contact DWP
Customer Service at DWPcustomerservice@bbldwp.com
