Implemented by
Bear Valley Electric Service
Bear Valley
Electric Service | A Division of Golden State Water Company
42020
Garstin Drive | PO Box 1547 | Big Bear Lake, CA 92315
March 20, 2020, Big
Bear Lake, California
Bear Valley Electric
Service (BVES) is activating some
aspects of its Emergency Disaster Relief Program in order to better
support federal, state, county and city COVID-19 mitigation measures.
BVES
will implements the following customer protections immediately:
· Expedite move-in and move-out service
requests;
· Create payment plan
options;
· Suspend disconnection for
nonpayment;
· Provide support for
low-income residential customers; and,
· Waive additional fees for customers who
utilize online payment options.
Due to COVID-19,
BVES has suspended walk-in service at the customer service windows as of March 19,2020.
We apologize for any inconvenience this may cause our customers. Please know
that there are multiple bill payment options available, which are described
below. If you want to establish new service, please apply online or call our Customer Service
Center at (800) 808-2837.
Bill Payment Options
· For customers who can only
pay with cash, please call our Customer Service Center at (800) 808-2837 to
make an appointment with one of our Customer Service Representatives or set up
payment agreements.
· BVES strongly encourages
customers to explore our remote bill payment options, including paying by mail
or phone, signing up for automatic payments or using KUBRA, our online digital
platform. BVES will credit the additional fees for any payment service.
Additional
Information
· The health and safety of
our customers and employees are BVES’s top priority.
· To learn more about
COVID-19, customers are encouraged to visit the Centers for Disease
>Control
and Prevention website at www.cdc.gov/coronavirus/
· If you would like to pay
with a personal check, please drop-off a check with the account number and/or
the bill stub attached in the Blue Drop Box located in our parking lot at 42020
Garstin Drive, Big Bear Lake, CA 92315. Please do not put cash in the drop box,
this drop box is for check payment only.
Further
information is available at
www.bves.com/customer-service/bill-payment-options/
We
encourage customers to contact the BVES Customer Service Center at
(800) 808-2837 to discuss all payment options.
Online
Service Application
· BVES offers an Online Service Application
so you can sign up for electric service using your computer or smart phone.
Simply follow this link to access the online application: www.bves.com/forms/application-for-electric-service
POWERING THE MOUNTAIN SINCE 1929
BVES is a division of Golden State Water Company (GSWC), which is a
wholly owned water and electric utility subsidiary of American States Water
Company (NYSE:AWR). GSWC provides water service to approximately 259,000
customers in 75 communities throughout 10 counties in Northern, Coastal and
Southern California. Through its BVES division, the Company also distributes
electricity to over 24,000 customers in the City of Big Bear and surrounding
areas in San Bernardino County, Calif
