Implemented by  

Bear Valley Electric Service


Bear Valley Electric Service | A Division of Golden State Water Company

42020 Garstin Drive | PO Box 1547 | Big Bear Lake, CA 92315


March 20, 2020, Big Bear Lake, California

Bear Valley Electric Service (BVES) is activating some aspects of its Emergency Disaster Relief Program in order to better support federal, state, county and city COVID-19 mitigation measures.

BVES will implements the following customer protections immediately:

       ·        Expedite move-in and move-out service requests;

·       Create payment plan options;

·       Suspend disconnection for nonpayment;

·       Provide support for low-income residential customers; and,

·        Waive additional fees for customers who utilize online payment options. 

Due to COVID-19, BVES has suspended walk-in service at the customer service windows as of March 19,2020. We apologize for any inconvenience this may cause our customers. Please know that there are multiple bill payment options available, which are described below. If you want to establish new service, please apply online or call our Customer Service Center at (800) 808-2837.

Bill Payment Options

·       For customers who can only pay with cash, please call our Customer Service Center at (800) 808-2837 to make an appointment with one of our Customer Service Representatives or set up payment agreements.

·       BVES strongly encourages customers to explore our remote bill payment options, including paying by mail or phone, signing up for automatic payments or using KUBRA, our online digital platform. BVES will credit the additional fees for any payment service.   

Additional Information

·       The health and safety of our customers and employees are BVES’s top priority.

·       To learn more about COVID-19, customers are encouraged to visit the Centers for Disease

>Control and Prevention website at

·       If you would like to pay with a personal check, please drop-off a check with the account number and/or the bill stub attached in the Blue Drop Box located in our parking lot at 42020 Garstin Drive, Big Bear Lake, CA 92315. Please do not put cash in the drop box, this drop box is for check payment only.

Further information is available at 

We encourage customers to contact the BVES Customer Service Center at (800) 808-2837 to discuss all payment options.

Online Service Application

·        BVES offers an Online Service Application so you can sign up for electric service using your computer or smart phone. Simply follow this link to access the online application:   


BVES is a division of Golden State Water Company (GSWC), which is a wholly owned water and electric utility subsidiary of American States Water Company (NYSE:AWR). GSWC provides water service to approximately 259,000 customers in 75 communities throughout 10 counties in Northern, Coastal and Southern California. Through its BVES division, the Company also distributes electricity to over 24,000 customers in the City of Big Bear and surrounding areas in San Bernardino County, Calif